New Procedures and Policies

Due to some recent difficulties we have been in the process of reviewing our policies and procedures at Priscilla’s Services.It is with regret that we inform you of these changes.

Unfortunately some shoes and wigs that we hired out recently were not returned to us. Despite numerous calls to the person in question and promises to deliver them to us, meet us in person so that we could collect them etc we have still not had them returned to us. We have decided that we will simply write these items off and accept the loss. Additionally, some shoes were returned to us so badly damaged that we had to dispose of them. We have thus lost these items forever and other clients will be unable to use them. Given how little we charge for rental it is hard to justify replacing these items.

We have also had a few instances recently where people have booked a makeover or transformation package with us and then simply not arrived. This is a major problem for us. Not only do we lose the revenue from the missed appointment, but as we close off the venue and our time for the duration of the appointment we also forego the chance of earning other revenue at this time. We have even had to turn people away this week due to us being booked only to find that the original client did not arrive.

In an effort to limit the loss of our clothes and wigs and preserve our revenue we will therefore be implementing the following new policies and procedures for all new Priscilla’s Services clients:
Service Fee Deposit
All people wishing to make use of our services who were not clients in good standing before 1 August 2018 (if you are not sure if you qualify please feel free to ask) will have to pay a deposit of 50% of the service fee in order to secure their booking. We will not confirm your booking until such time as we have received the deposit. The deposit will be offset against the final fee charged when the service is rendered. You are welcome to pay by EFT, credit card (using the Paypal ‘buy now’ button to the right of the page), debit card, cash (in person or by cash deposit in a bank) or by Paypal.
Should your appointment be canceled by us (an unlikely event) we will be happy to refund the deposit in full.
Should you cancel your appointment with less than 5 days notice we will not refund the deposit.
Increased Deposit on Rental Items
Deposits on rental items have been increased to more fully represent the replacement cost. All deposits and rental fees will be charged in full upon collection. If the goods are returned on time and in good order the deposit will be refunded in full. If they are returned late the additional rental fee will be offset against the deposit. If the goods are damaged any repairs will be offset against the deposit and any remaining balance will be refunded to you, but only after the repairs have been completed.

We trust that you understand the reasons for these changes and accept that the changes have not been taken lightly. We value your support and want to ensure that we can continue to provide you with the very best service in town. We can only do that if we manage our business effectively and to do that we need your support.

Please feel free to contact us should you have any queries in this regard.

As always we are looking forward to seeing you at Priscilla’s Services. We are here to help and want to make sure you have the best experience ever.

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